We have a 30-day return policy, which means you have 30 days from the date you receive the item to request a return.
In order to make a return, the item must be in the same condition as when you received it, unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.
To initiate a return, you can contact us at support @virgilioguimaraes.com. If your return is accepted, we will send you a return label and instructions on how and where to ship your package. Returned items will not be accepted without a prior return request.
You can always contact us at firstname.lastname@example.org with any questions regarding returns.
Damages and problems
Please check your order upon receipt and if the item is defective, damaged or you have received the wrong item, please contact us immediately so that we can assess the problem and resolve it.
Certain types of items are not returnable, such as perishable items (for example, food, flowers or plants), custom items (for example, special orders or personalized items) and personal care products (for example, beauty products) . We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately, we do not accept returns for special offers or gift cards.
The fastest way to ensure you get what you want is to return the item you have, once the return is accepted, please purchase the new item separately.
We will notify you as soon as we receive and inspect your return and let you know if the refund has been approved. If approved, you will automatically receive a refund via the original payment method. Please note that it may take some time for your bank or c RED it card company to process and post the refund.